NicholsonPham
is a business and, as such, our goal is to be profitable. However, we
are careful not to sacrifice client satisfaction to inflate profits
generated by the plodding and unproductive practice of law. We achieve
this by adopting flat rate billing, eliminating hidden costs, reducing
our overhead/streamlining our business and evaluating every business
decision with an eye to ultimate value to our clients.
Flat Rate Billing
Whenever
possible, NicholsonPham sets flat rates for our services. Flat rates
are beneficial for our clients because you know up front how much
representation will cost. Flat
rates are good for us because they challenge us to be more efficient
with our time still delivering high-quality legal services without
sacrificing value. While we aren't always able to do this because of
the nature of client cases, we make every effort to give clients
flat rates for our services. And, if you prefer a payment plan, we will work with you.
When
we can't set a flat rate we set affordable hourly rates and account for
them precisely. We'll never bill you for our golfing or spa
treatments. If we golf, we pay.
Eliminating Hidden Costs
Unlike traditional law firms, we don't nickel and dime you for the occasional photocopy made on our in-house copy machine or
for the time our legal assistant spends setting up your file. Our
clients only pay expenses that we incur with third parties, like the
Secretary of State, FedEx or the Clerk of Court. If we anticipate extra
expenses, like an in-court translator or copying a large medical file,
we discuss that with you first.
Reducing Overhead
Much
of what clients are charged at traditional law firms supports the
beautiful and costly overhead you see when you walk in: marble floors,
silk wall panels, mahogany desks and a full library of books which are
seldom used but look impressive. We have reduced our overhead to reduce
the costs that we must pass on to our clients. NicholsonPham has
intentionally chosen office space that satisfies our service model. Our
offices are beautiful, modestly sized, less than a quarter of a
mile from the courthouse, with ample public parking in the rear and
easily located from the highway. We don't want to impress you with the
silk on our walls or the marble on the floors. We want to impress you
with our skill in handling your case and, if we're too busy worried
about maintaining our silk, we can't do that as well as we'd like.
Improving Efficiency with Every Business Decision
We
leverage technology to maximize our ability to serve and communicate
with our clients. We strive to use paper as little as possible.
Mailing increases transit time, increases our environmental footprint
and increases the amount of space we need to store all that paper. We
use efax, portable document formatting and web-based storage backed up
remotely. An additional benefit of our approach is that our attorneys
can access cases and documents at any computer. Each lawyer carries a
smart phone and can communicate with clients at any time. And, we
encourage all clients to communicate with us by email.
