The NicholsonPham service model places clients first. We know that working with an attorney can be intimidating. We know that dealing with the system of justice can be frustrating, time consuming and bewildering.
It's our job to ease your way through the system and it's our goal to meet you where you are.
•Our attorneys answer client calls whenever they are in the office. Your calls are not screened by the legal assistant. We don't prioritize calls based on how much you have or could pay us. If you're our client you're important. If we're available, we'll talk to you.
•If our attorneys are out of the office, calls are forwarded to them. If they're not in court or meeting with clients they will answer you.
•We keep you updated on your case and correspond with you regularly; by email, by phone, in writing and in person.
•When we communicate with you about your case, we explain your options thoroughly in a language you can understand.
